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+ What is dry cleaning and how do you clean my clothes without getting them wet?
Despite its name, dry cleaning is not totally dry. It involves the use of liquid chemicals called "solvents" that remove most stains from a variety of fabrics. Dry cleaning is similar to washing but without the water. Dry cleaning garments are cleaned in a machine that looks like a giant washer with one major difference - instead of using water or anything water based, a liquid is used that does not contain any water.
Three things cause shrinkage in garments namely heat, mechanical action and moisture. By removing moisture from the cleaning process and replacing it with liquid that contains no water, garments like your wool pants can now be safely cleaned without shrinkage, materials like wool and silk generally have to be dry cleaned.
By eliminating moisture from the cleaning process we are able to get your garments clean while extending their life without shrinking anything. After your items are cleaned, they are pressed. Pressing is a process that takes the wrinkles out of your garments.
+ What is perc?
Perchloroethylene or Perc, is the dominant chemical solvent used in dry cleaning. It is a clear and colorless liquid that has a sharp, sweet odor and evaporates quickly. It is an effective cleaning solvent and is used by most professional dry cleaners because it removes stains and dirt from all common types of fabrics.
Perc usually does not cause clothes to shrink, nor dyes to bleed. Perc is not flammable, unlike solvents commonly used to clean clothes in the 1930's and 1940's. Since perc can be reused it is a cost efficient solvent for cleaning clothes. Perc is also a toxic chemical with both human health and environmental concerns.
+ What's the difference between dry cleaning and laundering?
Dry cleaning involves the use of dry cleaning solvents in a special machine that washes and dries clothes in one cycle.
Laundering involves the use of water to "wash" clothes in a washing machine. Both dry cleaning and laundering (wet cleaning processes) include a pre-spotting process and then the cleaning in either the dry cleaning machine or the washing machine.
+ How do you get mascara out of chiffon?
Mascara is an oil-based product so normal washing will not get it out. Try soaking it then wash it as you normally would. Of course, this assumes the care label allows washing the garment.
If it is a "dry clean only" garment, take it to a professional dry cleaner, use one that actually works on removing spots and point out the problem when you take it in.
+ Why dry clean something instead of washing it at home?
While there are many reasons to send your garments to professional dry cleaners, the most important reason is to prolong the life of your garments while looking their best.
One of the advantages of dry cleaning solvent is that it is much gentler on your garments. Another advantage is that it cleans grease and dirt more efficiently than water.
+ Is it okay to leave dry cleaned clothing in the plastic it comes back in?
The plastic that covers your dry cleaning and laundry when you pick it up is good for transporting the clothes only. Do not leave the plastic on the clothes once you get them home.
Use the bag to line your trash cans or take them in for recycling : )
+ I took my blouse to another dry cleaner and they couldn't get the spot out, is there anything you can do?
The simple answer is, a lot of factors go into whether a stain be removed or not. Some stains are permanent, some stains can be 'set' by improper stain removal and some stains can't be removed due to the stability of other dyes that are not supposed to be on your garment.
That being said, we employ the best cleaning methods available, use clean solvent in each load, our stain removal specialists have many years of experience and we stay current with new clothing trends. All of these tools give us the highest chance for success in stain removal (if the stain can be removed).
+ What do you do to ensure that my white suit won't get dingy or turn grey?
In addition to using the proper amount of soap and separating darks from lights, we keep your whites whiter using two methods:
First: We distill our cleaning solvent after every load to ensure your clothes get clean, fresh solvent every time.
Second: We ensure your white garments stay white by using separate machines for light garments and dark garments. This adds another layer of protection against a fugitive dye from changing the color of your white garments.
+ I would like to get my wedding gown dry cleaned, do you offer this service yourselves, or do you send them out?
We clean all of our wedding gowns here at Dry Clean Express.
+ What should I do if my laundered shirt has shrunk?
There is little that can be done to a shirt that has shrunk. Unless the shirt's care label indicates that it should not be laundered in hot water, there may be a problem with either the manufacturing process or the care label.
Talk to a retailer or the manufacturer about the problem. If a shirt shrinks after one or more washes, it is likely the manufacturer's problem. If the care label indicates to wash in cold water only and the dry cleaner used hot water, it is clearly a dry cleaner mistake.
+ Are clothes that have been tailored or had alterations safe to dry clean?
A garment that has been altered correctly is safe to dry clean. This doesn't mean that the hem won't come loose while cleaning. It is my belief that the dry cleaner should repair this problem, but all dry cleaners don't agree with me on this.
However, garments tailored for the customer will often have no care label. Be sure to have the tailor tell you exactly how the garment is to be cleaned and share this information with your dry cleaner.
+ Why do things get ruined in dry cleaners?
The most common reasons could be:
+ Why do some garments turn gray?
This can happen inside the machine because of dirty solvent, too much water addition or excessive static. It can also occur because the effect of optical brighteners added to fabrics to reflect ultra violet light back as visible light, is diminished making the garment appear duller.
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Website consultant: Rudolf
Cell number: 0614926481
These are the general terms of the relationship between you (website visitor) and us (website owner). The terms cover all use of this website. You agree to the terms by visiting and using this website.
2. Definitions and interpretation
2.1 Definitions. In the agreement:
terms means the terms, consisting of:
2.2 Conflict. If the meaning of any general term conflicts with any other relevant specific term, the specific term will apply. Specific terms apply to a specific section of the website or have been specifically agreed between you and us.
3. Use of this website
3.1 Licence. We grant you a limited licence to use this website on these terms. We may cancel your licence at any time for any reason. Your licence is automatically cancelled if you do not get our written permission before using this website in a way these terms do not allow.
3.2 Breach. If you breach any of the terms or infringe any other person's rights (including copyright), we may cancel your licence, block you from using the website, claim specific performance or damages against you and take any other steps the law allows, without affecting our rights.
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3.5 Virtual agents. You may not use any technology (including spiders, crawlers, bots and similar virtual agents) to search or gain any information from this website.
4. Your capacity
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6.1 You use this website at your own risk. We provide the website `as is`. We do not give any express or implied warranty or make any other promise about this website. For example, we do not warrant that it is good quality, fit for any particular purpose, accurate, complete, up-to-date, legally effective or secure. We also do not warrant that it is free of latent defect, errors, malicious software or infringing content, or that you will have quiet or uninterrupted use of it.
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7.1 Entire agreement. The terms are the entire agreement between the parties on the subject.
7.2 Changes to website. We may change or stop publishing this website without notice and will not be responsible for any consequences.
7.3 Changes to terms. We may change the terms by placing a notice on this website. If you do not agree with the change, you must stop using this website or the changed terms will apply to you.
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7.5 Waiver. We do not ever waive (give up) our rights, even if we allow you any favour or extension of time, or we delay enforcing our rights against you.
7.6 Severability. Any term that is invalid, illegal or cannot be enforced must be regarded as deleted. The remaining terms continue as intended.
7.7 Law and jurisdiction. South African law and conditions (such as time and date) govern the terms. Only the South African courts may decide any dispute about the terms.
1. Collection We collect certain information: when you contact us on our website; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website.
2. Use We may use your information: to send you send administrative messages and email updates to you regarding the website; for marketing purposes; targeted content in certain, specified instances.
3. Disclosure We might disclose your information in the specific circumstances mentioned in this policy.
4. Security Our hosting company will host your website in a secure server environment.
5. Your choices You can turn off cookies in your browser; or You can opt-out of marketing communications with us.
6. Contact us You can contact us with privacy related questions at firstname.lastname@example.org address
7. Audience This policy applies to all visitors to our website (`you` and `your`).
8. Purpose of this policy We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use, and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (`personal information`). Personal information:
8.1 includes certain information collected when you contact us (see below); and optional information that you voluntarily provide to us (see below).
8.2 excludes information that has been made anonymous so that it does not identify a specific person; permanently de-identified information that does not relate or cannot be traced back to you specifically; and non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute Personal Information subject to protection under this policy.
9. Acceptance of terms By using this website you are deemed to have read, understood, accepted, and agreed to be bound by these terms.
10.1 On registration. Once you contact us on our website, you will no longer be anonymous to us as you will provide us with personal information.
10.2 Collection from browser. We automatically receive and record internet usage information on server logs from your browser (`usage information`).
10.4 Web beacons. Our website may contain electronic image requests (called a `single-pixel gif` or `web beacon` request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
10.5 Recording calls. We will monitor and record telephone calls that you make to our call centre, unless you specifically request us not to.
10.6 Optional details. You may provide information on a voluntary basis (`optional information`). This includes content or product that you decide to upload or download from our website or otherwise use any optional features and functionality of the website.
10.7 Purpose for collection. We may use any optional information provided by you for such purposes as indicated to you at the time you agree to provide such optional information.
11. Consent to collection We will obtain your consent to collect personal information: in accordance with applicable law; and at the time you provide us with any optional information.
12. Use We may send administrative messages and email updates to you regarding the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.
13.2 Regulators. If you contact us regarding your experience with using any of our products, we may disclose your personal information as required by law or governmental audit.
13.3 Law enforcement. We may disclose personal information if required: by a subpoena or court order; or to comply with any law.
13.4 Marketing purposes. We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
13.5 Employees. We may need to disclose personal information to our employees that require the personal information to do their jobs.
13.6 Change of ownership. If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
14. Security of personal information Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities.
15. Retention of personal information
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless: retention of the record is required or authorised by law; or you have consented to the retention of the record. During the period of retention, we will continue to abide by our non disclosure obligations and will not share or sell your personal information.
16. Limitation We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.